Privacy Policy

Overview

Living Water Vein Institute & Medical Spa respects your privacy. This Privacy Policy explains how information may be collected, used, shared, and protected when you visit our website, contact us, request an appointment, engage with our advertising, subscribe to communications, or interact with our online tools.

This Privacy Policy applies to website and marketing activity. It is not a replacement for any Notice of Privacy Practices that may apply to protected health information handled in a clinical context.

Information We May Collect

• Contact information: name, phone number, email address, and other details you provide through forms or communications.
• Appointment request information: service interests, preferred location, preferred appointment time, and messages you submit.
• Marketing and communication information: email preferences, SMS consent records, campaign interactions, and opt-out requests.
• Website usage information: pages visited, device type, browser type, IP address, approximate location, referral source, and interactions with website features.
• Advertising information: interactions with Google Ads, social media ads, remarketing audiences, conversion tracking, call tracking, and similar tools.

How We Use Information

• To respond to inquiries and appointment requests.
• To communicate about services, scheduling, reminders, forms, and patient-related administrative matters.
• To send email, text message, or marketing communications when permitted by consent and applicable law.
• To measure website performance, advertising effectiveness, and user experience.
• To improve website content, service pages, marketing campaigns, and patient education.
• To maintain website security, prevent fraud, and comply with legal obligations.

Health Information and Website Forms

Please use caution when submitting health-related information through website forms. While we take reasonable steps to protect information, standard website forms, email, analytics tools, and advertising tools may not be appropriate for urgent, highly sensitive, or emergency medical information. If you are an established patient, use the secure communication methods recommended by the practice for clinical matters.

Cookies, Pixels, Analytics, and Advertising

This website may use cookies, pixels, tags, scripts, analytics tools, and advertising technologies to understand website activity, improve performance, measure conversions, and deliver relevant advertising. These tools may include Google Analytics, Google Ads, Meta/Facebook advertising tools, social media pixels, call tracking, and similar technologies.

These technologies may collect or receive information from this website and elsewhere on the internet and use that information to provide measurement services and targeted advertising. You can adjust cookie settings through your browser and may be able to manage ad preferences through Google, Meta, and other platforms.

Email Marketing

If you subscribe, request information, become a patient, or otherwise provide permission, we may send email communications about services, updates, promotions, educational content, or appointment-related information. Marketing emails will include a way to unsubscribe where required by law.

Text Messages and Phone Calls

If you provide your mobile number and consent to receive text messages, we may send appointment-related, informational, or marketing text messages. Message frequency may vary. Message and data rates may apply. You may opt out by replying STOP or by contacting us directly. For details, please review our SMS Terms & Conditions.

How Information May Be Shared

We may share information with service providers and vendors that help operate the website, host data, manage forms, provide scheduling tools, send email or SMS messages, support advertising, analyze website performance, provide accessibility tools, or maintain security. These vendors are permitted to use information only as needed to provide services to us, subject to their agreements and applicable law.

We may also disclose information when required by law, to protect rights and safety, to respond to legal process, or as part of a business transition such as a merger, acquisition, or reorganization.

UserWay Accessibility Widget

This website may use the UserWay accessibility widget or related accessibility tools. UserWay and similar vendors may process technical information necessary to provide accessibility functionality, user interface preferences, or related services. Their practices may be governed by their own privacy terms.

Your Choices

• You may opt out of marketing emails using the unsubscribe link in the email.
• You may opt out of text messages by replying STOP.
• You may adjust cookie and tracking preferences in your browser settings.
• You may contact us to request updates to your contact preferences.
• You may use platform-level privacy tools provided by Google, Meta, and other advertising platforms.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no website, internet transmission, email, SMS message, or electronic storage system can be guaranteed to be completely secure.

Children’s Privacy

This website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website.

State Privacy Rights

Depending on where you live, you may have rights under applicable state privacy laws to request access, correction, deletion, or information about certain personal data. To make a request, please contact us using the information below. We will respond as required by applicable law.

External Links

Our website may link to external websites, social media platforms, video platforms, payment tools, map providers, or other third-party services. We are not responsible for the privacy practices or content of those third parties.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

Questions about this Privacy Policy may be directed to Living Water Vein Institute & Medical Spa by calling 423-631-0101.